Details

• CTI (Computer Telephony Integration) allows call center agents to answer calls directly from their devices

• IVR (Interactive Voice Response) greetings & menu options callers hear and can choose from

• ACD (Automatic Call Distribution) call routing based on the specific number dialed

• Agent, Supervisor, & Reporting roles available

• Detailed real-time and historical call reporting and agent statistics

• Custom hold prompts

Getting Started

Contact the OSU-IT Helpdesk at 405-744-HELP (4357) or send email to helpdesk@okstate.edu.

Available to

Employees