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Details

  • CTI (Computer Telephony Integration) allows call center agents to answer calls directly from their devices

  • IVR (Interactive Voice Response) greetings & menu options callers hear and can choose from

  • ACD (Automatic Call Distribution) call routing based on the specific number dialed

  • Agent, Supervisor, & Reporting roles available

  • Detailed real-time and historical call reporting and agent statistics

  • Custom hold prompts

Getting Started

Contact the OSU-IT Helpdesk at 405-744-HELP (4357) or send email to helpdesk@okstate.edu.

Available to

Employees

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