Advanced services refers to the additional options in the array of telephone services offered by Information Technology.
Automatic Call Distributor: Automatic Call Distributor (ACD) manages high call volume to a particular number. The ACD distributes incoming calls to multiple office staff in a predetermined pattern.
Cisco Jabber: Jabber is a Cisco application for instant messaging, similar to Skype for Business. It coordinates multiple communications functions on multiple computers and devices. Jabber's features include presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing on both Windows and Mac systems.
Electronic Faxing: Electronic faxing is a fax method that simplifies sending, receiving, storing, forwarding, and printing fax messages from a computer instead of a standalone device. Staff who want this service will set up a RightFax or eFAX account through their departmental Key Advisor.
NOTE: Key Advisors are selected departmental staff who manage transactions and requests between the departmental area and IT Telecommunications.
Mobility: The mobility service gives users more options for answering incoming calls to their office phone. Mobility options include routing calls to a different landline, cell, or alternate phone. Other features include parallel ringing, call shedding, and scheduling.
Contact the OSU-IT Helpdesk at 405-744-HELP (4357) or send email to firstname.lastname@example.org for help with any of these services.