Common Questions

• How do I report a Suspicious, Fraudulent, or Spam e-mail?

  • You can report a suspicious or unsolicited e-mail in Office 365 (web interface or desktop application.) Microsoft uses this information to stop other e-mails and block links in existing e-mails.

  • If you are reporting the e-mail in Outlook on the web, click the ‘Report’ button and click ‘Report Phishing’.

  • If you are reporting the e-mail in the Outlook desktop application, make sure you have the Report Message add-in applied to your account. Select the e-mail you would like to report, click Report Message, and select the category you would like to report the message as.

    • To apply the Report Message add-in, click the Get Add-Ins button on the tool bar, then search for Report Message. Click Add and Continue. After the process of applying the add-in is complete, the Report Message button should appear on the right-hand side of the ribbon.

  • You can report a Suspicious or Fraudulent e-mail to the Information Security Services (ISS) Group by taking one of these actions:

    • Forwarding the e-mail to abuse@okstate.edu or

    • Completing the Report a Suspicious or Fraudulent E-Mail form. 

  • You can report a Spam e-mail to to the Information Security Services (ISS) Group by taking one of these actions:

    • Forwarding the e-mail to abuse@okstate.edu or

    • Completing the Reporting Spam E-mail form.

  • You can report an e-mail to the IT Helpdesk by composing a new e-mail message addressed to helpdesk@okstate.edu and dragging the suspicious or unsolicited e-mail to the new e-mail message; this method will allow the suspicious e-mail to be added as an attachment in the new mail item. You may also forward the suspicious e-mail to helpdesk@okstate.edu.

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• How do I Report a Suspicious Phone Call or Text Message?

  • You can report a Suspicious Phone Call or Text Message to to the Information Security Services (ISS) Group by taking one of these actions:

    • Forwarding a screenshot of a text message or the voicemail to abuse@okstate.edu or

    • Completing the Report a Suspicious Phone Call or Text Message (SMS)

  You can report a phone call or text message to the IT Helpdesk by composing a new e-mail message addressed to helpdesk@okstate.edu and attaching the suspicious or unsolicited text message or voicemail to the new e-mail message.

• I am interested in receiving more risk and awareness training, how do I request more training?

  You can request Risk & Awareness Training by taking on of these actions:

  • Visiting the Security Risk and Awareness Training request form.

  • Start a support ticket by using this link: Request Help

    • Provide the following information in the Issue Field:

      • A detailed description of the training you are requesting and how you would like the training delivered (in-person, virtually, etc.)