Remote Assistance

We offer remote assistance using Microsoft Teams on open incident tickets. Please contact an IT technician using one of the methods provided above to open an incident ticket.

Helpdesk Hours

• Fall 

  General

  	Phone Support	In-person Support
  Monday - Friday	7 a.m. - 12 a.m.	8 a.m. - 5 p.m.
  Saturday	10 a.m. - 5 p.m.	Closed
  Sunday	2 p.m. - 11 p.m.	Closed

  Holiday 

  	Phone Support	In-person Support
  Labor Day	12 p.m. - 10 p.m.	Closed
  Nov. 28 -29	Closed	Closed
  Dec. 23	10 a.m. - 5 p.m.	Closed
  Dec. 24-25	Closed	Closed
  OSU Winter Break (Except Weekends)	8 a.m. - 5 p.m.	Closed
  Dec. 31 - Jan. 1	Closed	Closed

• Spring 

  General 

  	Phone Support	In-person Support
  Monday - Friday	7 a.m. - 12 a.m.	8 a.m. - 4:30 p.m.
  Saturday	10 a.m. - 5 p.m.	Closed
  Sunday	2 p.m. - 11 p.m.	Closed

  Holiday 

  	Phone Support	In-person Support
  MLK Day	8 a.m. - 12 a.m.	Closed
  Spring Break	8 a.m. - 9 p.m.	8 a.m. - 4:30 p.m.

• Summer 

  General 

  	Phone Support	In-person Support
  Monday - Friday	7 a.m. - 10 p.m.	8 a.m. - 5 p.m.
  Saturday	10 a.m. - 5 p.m.	Closed
  Sunday	2 p.m. - 10 p.m.	Closed

  Holiday

  	Phone Support	In-person Support
  Memorial Day	12 p.m. - 10 p.m.	Closed
  Juneteenth	12 p.m. - 10 p.m.	Closed
  July 4-5	12 p.m. - 10 p.m.	Closed