You can request a DLP Exception by:

1. Visiting the DLP Exception Request. You will be prompted to login with your O-Key Account credentials and authenticate through Multifactor Authentication (MFA).
2. Start a support ticket by using this link: Request Help
   1. Provide the following information in the Issue Field:
      1. File Name(s)
      2. Reason for Exception(s)

1. This can happen because the scan is only looking for patterns (xxx-xx-xxxx), so be sure to check the file very carefully. If the data that was found is not sensitive data, this is called a False Positive.
2. Reporting a False Positive will ensure that the next time a scan is run, that the same data will be marked as safe, and you will not be alerted again.
   You can report a False Positive by:
   1. Visiting the DLP Exception Request. You will be prompted to login with your O-Key Account credentials and authenticate through Multifactor Authentication (MFA).
   2. Start a support ticket by using this link: Request Help
          Provide the following information in the Issue Field:       
      1. 1. File Name(s)
         2. Reason for Exception(s)

You can find more information at the Data Loss Prevention (DLP) Portal.Your options are:

• If you do not need the file any longer, you may simply delete it.
• If you need the file, but not the sensitive data, you may remove the sensitive data from the file and click Save.
• If you need the file and all of the data within, including the sensitive data, you must use encrypted storage. Your department may utilize encrypted storage (such as an S:Drive).

You can request Whole Disk Encryption by:

1. Visiting the Whole Disk Encryption form.

2. Starting a support ticket by using this link: Request Help

   1. Provide the following information in the Issue Field:

      1. The name of the department which owns the device (ex. Information Technology, College of Arts & Sciences (CAS), etc.)

      2. The operating system and version on the device. (ex. Windows 10 Enterprise, Apple Mac OS X 10.12.2, Ubuntu Linux, etc.)

      3. The full hostname of the device (ex. Pistolpete.ad.okstate.edu, myserver.ad.okstate.edu, etc.)

A BitLocker Key is a unique password that can be used to unlock a system if BitLocker is otherwise unable to confirm that the attempt to access the system is authorized. Please view the process below for obtaining your BitLocker Key below:

1. Sign into your Microsoft Account (microsoft.com).

2. Go to myaccount.microsoft.com/device-list

3. From the list provided, select the device needing a BitLocker Key. Click the device and the label should expand.

   1. Click the View BitLocker Key option.

   2. The BitLocker Key for the requested device should appear on the right-hand side of the page.

4. If the device is not provided on the list, or the device states to not have a BitLocker Recovery Key found, your identity will need to be verified for IT to further assist with obtaining the BitLocker Key.

5. OSU IT Provides a few different options to verify your identity:

   1. On the OSU Stillwater Campus, visit 421 Classroom Building, and an IT employee will verify your identity in person.

   2. Contact the IT Helpdesk at 405-744-4357 to verify your Phone Password/Challenge Secret over the phone or by requesting a video call to verify your identity.

   3. Open a web browser (such as Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari, etc.) and fill out an Identify Verification Form (IVF). PDF forms are no longer accepted for identity verification.

      1. 1. Access the Online Form Here

            1. When completing the form select the "Other" option under the Reason for Verification

            2. Provide the device Hostname in which you are requesting the BitLocker Key for.