Overview

There are primary and secondary methods for authorizing your login when using Duo.

Primary

• Using the Duo application to push an authorization notice to your mobile device.

• Using a passcode from inside the Duo mobile application

Secondary

• SMS passcodes

• Using automated phone calls made to a mobile or landline device

• Hardware Passcode FOBs

Setup of authorization methods

Application Push

1. On the page you are attempting to authorize your login, an authorization push will automatically be sent to the most recent device that received a push.

2. If you do not have access to this device, select ‘Other Options’ and select the option to receive a push to the desired device.

Verified Push (Direct Deposit Participants)

Users will be required to verify the push to update their OSU direct deposit information. This will require the user to input a 3-digit code into their Duo Mobile app.

1. On the page you are attempting to authorize your login, an authorization code will automatically be prompted after you input your username and password.

2. Enter the 3-Digit Credentials provided on your device into the Duo Mobile application.

3. Select "Verify" on the Duo Mobile application after inputting the 3-Digit Credentials.

Mobile App Passcode

1. Open the Duo mobile app on your mobile device

2. Select your account within the app. A six digit passcode will generate. 

3. Click on the ‘Other Options’ button on the MFA Authorization page you are attempting to log into and select the ‘Use Duo Mobile Passcode’ option.

4. Enter the six digit passcode that was generated in the text field provided in the MFA page

5. Click on the Verify button to complete authorization.

SMS Passcodes

1. On the page you are attempting to authorize your login, click ‘Other Options’.

2. In the menu that appears, click the ‘Send text message passcode’ option.

3. Open the text message on the device that the passcode was sent to (such as a mobile phone). One passcode should be available for use. Each code can be used once.

Automated Phone Call

1. On the page you are attempting to authorize your login, click ‘Other Options’.

2. In the menu that appears, click the ‘Call Phone’ option.

3. The device you specified should begin ringing. Answer the call.

4. Follow the prompts from the automated system to authorize your login.

Hardware Passcode FOB

1. On the Hardware Passcode FOB, select the green button to obtain a six digit passcode.

2. On the page you are attempting to authorize your login, click ‘Other Options’ and select the ‘Use Hardware Token’ option.

3. Enter the passcode on the authorization screen and click the Verify button to complete authorization.