You should only re-activate your O-Key account if you are unable to login and are
unable to receive a reset token through email or text message. You must complete one
of the following steps to apply for reactivation:
Contact the Helpdesk and ask for assistance reactivating your O-Key account. You will
need to know your Phone Password also sometimes called your Challenge Secret. The
Helpdesk may ask you to complete this Identity Verification Form.
Visit the Helpdesk during their open hours. You will need a photo ID such as your
driver's license, passport, or OSU ID.