You should only re-activate your O-Key account if you are unable to login and are unable to receive a reset token through email or text message. You must complete one of the following steps to apply for reactivation:

• Contact the Helpdesk and ask for assistance reactivating your O-Key account. You will need to know your Phone Password also sometimes called your Challenge Secret. The Helpdesk may ask you to complete this Identity Verification Form.

• Visit the Helpdesk during their open hours. You will need a photo ID such as your driver's license, passport, or OSU ID.

Once your account has been processed, you may complete O-Key's activation steps.