Clearing Cookies and Cache
If you’re having trouble accessing webpages — such as login issues or problems loading content — clearing your browser’s cookies and cache may help resolve the issue. Use the links below to find step-by-step instructions for your specific browser.
Before clearing cookies and cache, you may want to try using a Private or Incognito window. This can help determine if the issue is related to stored browser data without affecting your saved logins or preferences.
Instructions
Mac Laptop or Desktop
Windows Laptop or Desktop
What Are Cookies?
Cookies are small files saved by websites on your device. They store information like login status and user preferences to enhance your browsing experience. For example, cookies can keep you signed in or remember items you’ve added to a shopping cart.
What Is Cache?
Cache is a set of temporary files your browser stores to help websites load more quickly. It saves elements like images and logos so your browser doesn’t need to download them again on repeat visits.