What is Changing?

With this upgrade, you’ll enjoy a more modern and user-friendly experience when requesting IT support, tracking your tickets or browsing available services. Our goal is to provide faster, more efficient service for everyone across the OSU/A&M system.

TeamDynamix will provide:

• A streamlined service request process

• Easy-to-use self-service tools

• Real-time updates on your support tickets

• A centralized portal for all your IT needs

This transition reflects our commitment to continuous improvement and putting users first.

Common Questions

• Will I notice any changes during this period?

  Yes — you may start receiving ticket-related emails generated by TeamDynamix.
  These emails might look a little different and may come from a new email address (however, these will still be okstate.edu email addresses)

• What will happen to tickets already in progress in iSupport?

  Tickets already in progress will continue to be processed with no changes.

• How will I create a ticket in Team Dynamix

  For now, nothing changes — emailing or calling the helpdesk will still create a ticket.
  Starting in September, users will also be able to submit tickets and request services directly through the self-service portal.

• Will historic tickets from iSupport still be available?

  Yes. Enterprise IT will maintain an archive of past iSupport tickets for reference purposes.

IT Administrator Information

As we prepare to launch TeamDynamix, we know IT administrators across the OSU/A&M system may have questions about how this change will impact their work. For any questions not answered here or through other communications please contact the IT helpdesk.

• Is my team moving to TeamDynamix (TDX) right now?

  No. Enterprise IT is the first group transitioning to TeamDynamix. Your team will continue using your current ticketing system for now. Our goal is to retire iSupport and make TDX available to all areas interested in using the system by June 2026.

• Will the tickets sent to me from the EIT Helpdesk be different?
  No. Until your area transitions to TeamDynamix, your experience with tickets from the EIT Helpdesk will remain the same.
• Why is Enterprise IT moving first?

  Transitioning Enterprise IT first allows us to:

  • Build core processes in the new system
  • Identify and resolve any issues early
  • Develop training and support resources for future phases

  This phased approach ensures a smoother transition for everyone.

• What happens to my existing tickets in iSupport?
  For now, continue working in iSupport. If your team transitions to TeamDynamix, we’ll provide clear guidance on how existing tickets will be handled.
• What support is available during this transitional period?

  We will continue to provide the same services and support — only the tool is changing.

• What does the future look like for my team?

  Eventually, your team will have the opportunity to fully migrate to TeamDynamix.
  With TDX, you'll have access to:

  • A modern, user-friendly ticketing system
  • An integrated knowledge base and service catalog
• What is the timeline for specific groups to move to TDX?
  There is currently no set timeline. As soon as a schedule is established, we’ll share it with you.
• What if we’re not currently using iSupport for ticketing?
  You won’t be required to switch to TeamDynamix. The option will be available, but if your team chooses not to use TDX, your current processes won’t change.
• Will we receive tickets if we’re not using TDX or iSupport?
  If your team isn’t currently using a ticketing system, you likely won’t start receiving tickets unless your workflow changes. Nothing new will be assigned to you through TeamDynamix.
• What training or documentation will be available when we move to TeamDynamix?
  EIT will share training materials provided by TeamDynamix, including a video library. Additional support will be available during your team’s transition.