Advanced Telecommunication Services
Advanced services refers to the additional options in the array of telephone services offered by Information Technology.
Details
Automatic Call Distributor
Automatic Call Distributor (ACD) manages high call volume to a particular number. The ACD distributes incoming calls to multiple office staff in a predetermined pattern.
Electronic Faxing
Electronic faxing is a fax method that simplifies sending, receiving, storing, forwarding, and printing fax messages from a computer instead of a standalone device. Staff who want this service will set up a RightFax or eFAX account through their departmental Key Advisor/Organizational Administrator.
NOTE: Key Advisors/Organizational Administrators are selected departmental staff who manage transactions and requests between the departmental area and IT Telecommunications.
Mobility
The mobility service gives users more options for answering incoming calls to their office phone. Mobility options include routing calls to a different landline, cell, or alternate phone. Other features include parallel ringing, call shedding, and scheduling.
Getting Started
Contact the OSU-IT Helpdesk for help with any of these services.Available to
Employees
FAQs
- How Do I Submit A Request Add Or Remove Telephone Auto Call Distribution (ACD) Agent?
A Telephone Auto Call Distribution system or ACD is a telephony system that automatically receives incoming calls and distributes them to an available telephone agent. Contact the IT Helpdesk to request to add or remove a Telephone Auto Call Distribution (ACD) Agent via one of two options below:
- Submit a new request by authenticating to the Add Or Remove Telephone Auto Call Distribution (ACD) Agent form.
- Start a support ticket by using this link: IT Request Help website.
- Include the following information in the Issue Field:
- Your Phone Number
- ACD Main Phone Number
- Identify whether adding or removing individuals
- First And Last Name Of Individual(s)
- Campus E-Mail Address(es) Of Individual(s)
- Affiliated campus name
- Include the following information in the Issue Field: