What is encryption?

Encryption is the process by which information is encoded so that only an authorized user can decode and read it.

 

How do I send an encrypted email?

To send an encrypted email in Cowboy Mail, create a new email as normal, but add the phrase [encrypt] to the Subject line.  For example: “YourSubjectHere [encrypt]”

Note: Be sure to put a space between the brackets and the rest of the text in the Subject.

 

How do I open an encrypted email?

Using a client other than Outlook

1. When you receive an encrypted email, you will get the following message:

2. Download the attachment that was sent with the email and open it. You will be redirected to an Encrypted message page like this:

3. Select “Use a one-time Passcode”

4. A Passcode will be sent to your email, enter that Passcode into the field and click Continue.

5. After entering the code, you will be taken to the encrypted email.

What method of encryption is used by Cowboy Mail?

Cowboy Mail uses Office 365 Message Encryption (OME) to encrypt emails.

A full explanation of our encryption can be found here.