How to request a Service Account

Service accounts are requested on behalf of account owners by departmental ITC’s or local support representatives that have access to O-Key Administrator. The process is described below. Please contact the OSU Stillwater IT Helpdesk should you require further assistance. Multiple Long Term Visitor accounts can be requested with a spreadsheet.

• The O-Key Administrator will authenticate to okey.okstate.edu/admin
• Click on the “Request Service Account” link.
• Click the “Service Account Request” link or the “Long Term Visitor Service Account Multiple Request” link.
• Choose the following service account information.
• Service Account Type
  • Mail Enabled
  • Application
  • Kiosk
  • Reserved UID
  • Resource Room (conference rooms, classrooms, etc)
  • Long Term Visitor
  • WirelessMac
  • Resource Equipment (vans, cars, pike passes, etc)
  • LDAP Only
• Capacity (this field is required only for Resource service accounts). If the resource is a room, the capacity would be how many people can fit in the room. If the resource is equipment, such as a car, the capacity would be how many people can fit in the car. If the resource is equipment, such as a pike pass, the capacity would be zero.)
• Service Account UID (Not required for WirelessMac accounts)
• Desired AD Username (The default email address for a service account, if applicable, is username@okstate.edu (for example, pistolpete@okstate.edu). However, this may be modified during the activation process if the account owner wishes to do so.
• Begin Date (this is the date that the account can be activated and used)
• End Date (one year from begin date maximum)
• Owner’s Name
• Owner’s AD Username
• Owner’s Department
• Secondary Owner’s Name
• Secondary Owner’s AD Username
• Requestor’s Name (ITC or Local Support Rep)
• Requestor’s Department
• Requestor’s Phone
• Service Account Description
• Detailed Usage Info (a more detailed description of the account purpose)
• Click on Submit
• An email will be delivered to helpdesk@okstate.edu, which will automatically generate a Support Incident Ticket.
• Once the account has been created, the requestor will be contacted.
• The service account will need to be activated by the account owner.
• Once activated, the service account is ready for use.