Remote Assistance

You will receive an email from the IT Helpdesk incident ticket with a link to the Microsoft Teams meeting. Select the link and either join the meeting using the web interface or Microsoft Teams client.

 

Steps:

1. Locate the email sent from the IT Helpdesk incident ticket containing the Microsoft Teams meeting link.

2. Select the link to open the Microsoft Teams webpage. You will be prompted to either download the Microsoft Teams application, continue to open the meeting in the web interface, or open the meeting in the Microsoft Teams application. Your browser may already pop up at the top asking to either open Microsoft Teams or select the application you wish to use to open the meeting.

NOTE: If you open a meeting link from Microsoft Outlook and already have Microsoft Teams installed, then the meeting will automatically be opened in the Microsoft Teams application. The preferred browsers for Microsoft Teams can be found under FAQs for Meetings at https://it.okstate.edu/services/microsoft-teams/index.html

Once you join the meeting in Microsoft Teams you can share your screen with the IT Helpdesk using the appropriate set of directions below:

• How to share your screen in Microsoft Teams on a Windows computer

• How to share your screen in Microsoft Teams on a Mac computer

• How to share your screen in Microsoft Teams on an iPhone mobile device.

• How to share your screen in Microsoft Teams on an Android mobile device.