Helpdesk
The IT Helpdesk generates ID cards, provides directory assistance, and delivers a wide range of technical support to all OSU students, faculty, and staff. We assist with all types of technology issues by phone, live chat, online form, email, in person\walk-in by appointment, and other methods.
Incident tracking software is used to maintain reliability of managing the contacts for reported issues to track and resolve quickly. First contact resolution is a primary goal.
Hours
The Helpdesk may have special hours or be closed on holidays such as Thanksgiving, Christmas, Memorial Day, Juneteenth, Independence Day, Labor Day, etc.
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IT Phone and Live Chat Support
Fall Semester 2022 General Hours
August 21st - December 31st
(Excluding Holiday\Special Hours)
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Monday - Friday: 7:00AM - 12:00AM
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Saturday: 10:00AM - 5:00PM
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Sunday: 2:00PM - 11:00PM
Fall Semester 2022 Holiday/Special Hours
Labor Day (September 4th)
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Monday: 12:00PM – 10:00PM
Thanksgiving
(November 23th)
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Thursday: Closed
Day After Thanksgiving
(November 24th)
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Friday: Closed
Christmas Eve (December 23rd & 24th)
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Saturday: Closed
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Sunday: Closed
Christmas Day (December 25th)
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Monday: Closed
Winter Break (December 26th – December 30th)
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Monday – Friday: 8:00AM – 5:00PM
New Year’s Eve (December 31st)
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Saturday: Closed
Spring Semester 2023 General Hours
January 2nd – May 12th
(Excluding Holiday\Special Hours)
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Monday - Friday: 7:00AM – 12:00AM
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Saturday: 10:00AM – 5:00PM
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Sunday: 2:00PM – 11:00PM
Spring Semester 2023 Holiday/Special Hours
New Year’s Day (January 1st & 2nd)
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Monday: Closed
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Tuesday: 8:00AM – 5:00PM
Martin Luther King Jr. Day (January 15th)
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Monday: 8:00AM – 12:00AM
Student Spring Break (March 18th – 22nd)
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Monday – Friday: 8:00AM – 9:00PM
Memorial Day (May 27th)
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Monday: 12:00PM – 10:00PM
Summer 2023 General Hours
May 14th – August 13th
(Excluding Holiday\Special Hours)
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Monday - Friday: 7:00AM – 10:00PM
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Saturday: 10:00AM – 5:00PM
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Sunday: 2:00PM – 10:00PM
Summer 2023 Holiday/Special Hours
Juneteenth (June 19th)
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Wednesday: 12:00PM – 10:00PM
Independence Day (July 4th)
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Thursday: 12:00PM – 10:00PM
July 5th
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Friday: 12:00PM – 10:00PM
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IT Walk-In Support And ID Card Production
Fall Semester 2022 general Hours
August 22nd – December 31st
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 5:00PM
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Saturday: Closed
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Sunday: Closed
Fall Semester 2022 Holiday/Special Hours
Labor Day (September 5th)
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Monday: Closed
Thanksgiving (November 24th)
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Thursday: Closed
Day After Thanksgiving (November 25th)
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Friday: Closed
Christmas Eve (December 23rd & 24th)
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Friday: Closed
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Saturday: Closed
Christmas Day (December 25th)
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Sunday: Closed
Winter Break (December 26th – December 30th)
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Monday – Friday: Closed
New Year’s Eve (December 31st)
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Saturday: Closed
Spring Semester 2023 General Hours
January 3rd – May 12th
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 4:30PM
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Saturday: Closed
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Sunday: Closed
Spring Semester 2023 Holiday/Special Hours
New Year’s Day (January 1st & 2nd)
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Sunday: Closed
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Monday: Closed
Martin Luther King Jr. Day (January 16th)
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Monday: Closed
Student Spring Break (March 13th – 17th)
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Monday – Friday: 8:00AM – 4:30PM
Summer 2023 General Hours
May 14th – August 13th
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 5:00PM
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Saturday: Closed
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Sunday: Closed
Summer 2023 Holiday/Special Hours
Juneteenth (June 19th)
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Monday: Closed
July 3rd
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Monday: Closed
Independence Day (July 4th)
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Tuesday: Closed
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Campus Operator\Directory Assistance Phone Support
Fall Semester 2022 General Hours
August 22nd – December 22nd
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 5:00PM
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Saturday: Closed
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Sunday: Closed
Fall Semester 2022 Holiday/Special Hours
Labor Day (September 5th)
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Monday: Closed
Thanksgiving (November 24th)
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Thursday: Closed
Day After Thanksgiving (November 25th)
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Friday: Closed
Christmas Eve (December 23rd & 24th)
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Friday: Closed
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Saturday: Closed
Christmas Day (December 25th)
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Sunday: Closed
Winter Break (December 26th – December 30th)
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Monday – Friday: Closed
New Year’s Eve (December 31st)
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Saturday: Closed
Spring Semester 2023 General Hours
January 3rd – May 12th
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 5:00PM
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Saturday: Closed
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Sunday: Closed
Spring Semester 2023 Holiday/Special Hours
New Year’s Day (January 1st & 2nd)
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Sunday: Closed
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Monday: Closed
Martin Luther King Jr. Day (January 16th)
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Monday: Closed
Student Spring Break (March 13th – 17th)
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Monday – Friday: 8:00AM – 5:00PM
Summer 2023 General Hours
May 14th – August 13th
(Excluding Holiday\Special Hours)
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Monday - Friday: 8:00AM – 5:00PM
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Saturday: Closed
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Sunday: Closed
Summer 2023 Holiday/Special Hours
Juneteenth (June19th)
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Monday: Closed
July 3rd
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Monday: Closed
Independence Day (July 4th)
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Tuesday: Closed
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Remote Assistance
We offer remote assistance using Microsoft Teams on open incidents while working with an IT representative.
Live Chat
To live chat, select the blue bubble icon below, type a message, and send the chat. An Agent will receive the request as soon as possible during business hours.
You will also be asked to provide your name, contact information (phone and email), and potentially your Banner ID to troubleshoot the issue. ll chat logs are recorded within your ticket.
Student Employment
Interested in Part-Time Student Employment with IT Support? You must be a currently enrolled OSU-Stillwater student in good academic standing to apply. Federal work study is accepted.
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Part Time Phone Agent Job Description
More information can be viewed here.
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Part Time Campus Operator Job Description
More information can be viewed here.
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Apply Now
Current OSU Stillwater students can Apply Online Now.