Helpdesk

The IT Helpdesk generates ID cards, provides directory assistance, and delivers a wide range of technical support to all OSU students, faculty, and staff. We assist with all types of technology issues by phone, live chat, online form, email, in person\walk-in by appointment, and other methods.

 

Incident tracking software is used to maintain reliability of managing the contacts for reported issues to track and resolve quickly. First contact resolution is a primary goal.

 

Hours

The Helpdesk may have special hours or be closed on holidays such as Thanksgiving, Christmas, Memorial Day, Juneteenth, Independence Day, Labor Day, etc.

 

• IT Phone and Live Chat Support

  Fall Semester 2023 General Hours
  August 21st - December 31st (Excluding Holiday\Special Hours)	Monday - Friday: 7:00AM - 12:00AM Saturday: 10:00AM - 5:00PM Sunday: 2:00PM - 11:00PM

  Fall Semester 2023 Holiday/Special Hours
  Labor Day (September 4th)	Monday: 12:00PM – 10:00PM
  Thanksgiving (November 23th)	Thursday: Closed
  Day After Thanksgiving (November 24th)	Friday: Closed
  Christmas Eve (December 23rd & 24th)	Saturday: Closed Sunday: Closed
  Christmas Day (December 25th)	Monday: Closed
  Winter Break (December 26th – December 30th)	Monday – Friday: 8:00AM – 5:00PM
  New Year’s Eve (December 31st)	Saturday: Closed

  Spring Semester 2024 General Hours
  January 2nd  – May 12th (Excluding Holiday\Special Hours)	Monday - Friday: 7:00AM – 12:00AM Saturday: 10:00AM – 5:00PM Sunday: 2:00PM – 11:00PM

  Spring Semester 2024 Holiday/Special Hours
  New Year’s Day (January 1st & 2nd)	Monday: Closed Tuesday: 8:00AM – 5:00PM
  Martin Luther King Jr. Day (January 15th)	Monday: 8:00AM – 12:00AM
  Student Spring Break (March 18th – 22nd)	Monday – Friday: 8:00AM – 9:00PM
  Memorial Day (May 27th)	Monday: 12:00PM – 10:00PM

  Summer 2024 General Hours
  May 14th  – August 13th (Excluding Holiday\Special Hours)	Monday - Friday: 7:00AM – 10:00PM Saturday: 10:00AM – 5:00PM Sunday: 2:00PM – 10:00PM

  Summer 2024 Holiday/Special Hours
  Juneteenth (June 19th)	Wednesday: 12:00PM – 10:00PM
  Independence Day (July 4th)	Thursday: 12:00PM – 10:00PM
  July 5th	Friday: 12:00PM – 10:00PM

• IT Walk-In Support And ID Card Production

  Fall Semester 2023 general Hours
  August 22nd – December 31st (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 5:00PM Saturday: Closed Sunday: Closed

  Fall Semester 2023 Holiday/Special Hours
  Labor Day (September 5th)	Monday: Closed
  Thanksgiving (November 24th)	Thursday: Closed
  Day After Thanksgiving  (November 25th)	Friday: Closed
  Christmas Eve (December 23rd & 24th)	Friday: Closed Saturday: Closed
  Christmas Day (December 25th)	Sunday: Closed
  Winter Break (December 26th – December 30th)	Monday – Friday: Closed
  New Year’s Eve (December 31st)	Saturday: Closed

  Spring Semester 2024 General Hours
  January 3rd  – May 12th (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 4:30PM Saturday: Closed Sunday: Closed

  Spring Semester 2024 Holiday/Special Hours
  New Year’s Day (January 1st & 2nd)	Sunday: Closed Monday: Closed
  Martin Luther King Jr. Day (January 16th)	Monday: Closed
  Student Spring Break (March 13th – 17th)	Monday – Friday: 8:00AM – 4:30PM

  Summer 2024 General Hours
  May 14th  – August 13th (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 5:00PM Saturday: Closed Sunday: Closed

  Summer 2024 Holiday/Special Hours
  Juneteenth (June 19th)	Monday: Closed
  July 3rd	Monday: Closed
  Independence Day (July 4th)	Tuesday: Closed

• Campus Operator\Directory Assistance Phone Support

  Fall Semester 2023 General Hours
  August 22nd – December 22nd (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 5:00PM Saturday: Closed Sunday: Closed

  Fall Semester 2023 Holiday/Special Hours
  Labor Day (September 5th)	Monday: Closed
  Thanksgiving (November 24th)	Thursday: Closed
  Day After Thanksgiving  (November 25th)	Friday: Closed
  Christmas Eve (December 23rd & 24th)	Friday: Closed Saturday: Closed
  Christmas Day (December 25th)	Sunday: Closed
  Winter Break (December 26th – December 30th)	Monday – Friday: Closed
  New Year’s Eve (December 31st)	Saturday: Closed

  Spring Semester 2024 General Hours
  January 3rd  – May 12th (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 5:00PM Saturday: Closed Sunday: Closed

  Spring Semester 2024 Holiday/Special Hours
  New Year’s Day (January 1st & 2nd)	Sunday: Closed Monday: Closed
  Martin Luther King Jr. Day (January 16th)	Monday: Closed
  Student Spring Break (March 13th – 17th)	Monday – Friday: 8:00AM – 5:00PM

  Summer 2024 General Hours
  May 14th  – August 13th (Excluding Holiday\Special Hours)	Monday - Friday: 8:00AM – 5:00PM Saturday: Closed Sunday: Closed

  Summer 2024 Holiday/Special Hours
  Juneteenth (June19th)	Monday: Closed
  July 3rd	Monday: Closed
  Independence Day (July 4th)	Tuesday: Closed

 

Remote Assistance

We offer remote assistance using Microsoft Teams on open incidents while working with an IT representative.

 

Live Chat

To live chat, select the blue bubble icon below, type a message, and send the chat. An Agent will receive the request as soon as possible during business hours.

 

You will also be asked to provide your name, contact information (phone and email), and potentially your Banner ID to troubleshoot the issue. ll chat logs are recorded within your ticket.

Student Employment

Interested in Part-Time Student Employment with IT Support? You must be a currently enrolled OSU-Stillwater student in good academic standing to apply. Federal work study is accepted.

 

• Part Time Phone Agent Job Description

  More information can be viewed here.

• Part Time Campus Operator Job Description

  More information can be viewed here.

• Apply Now

  Current OSU Stillwater students can Apply Online Now.