Helpdesk
The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.
The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.
The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.
ID Card Production
The IT Helpdesk houses the OSU-Stillwater ID Card Production office.
Hours
The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when campus is closed.
Special Hours of Operation
Labor Day September 7, 2020:
Phone Support
Monday: 12 PM - 10 PM
Walk-In Support
Monday: Closed
Fall Semester 2020
From August 9, 2020 to December 12, 2020:
Phone Support
Sunday 2:00 PM - 11:00 PM
Monday through Friday 7:00 AM - 12:00 AM
Saturday: 10:00 AM - 5:00 PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Location
Available to
Students and Employees
Forms
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Identity Verification (pdf) - Do not use unless instructed.