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Helpdesk

The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.

 

The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.

The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.

ID Card Production

 The IT Helpdesk houses the OSU-Stillwater ID Card Production office.

example id card

Hours

The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when campus is closed.

Memorial Day

May 30th

Phone Support

Monday: 12:00PM - 10:00PM

Walk-In Support

Monday: Closed

 

Summer 2022

From May 9th to August 19th

Phone Support

Sunday: 2:00PM - 10:00PM
Monday through Friday: 7:00AM - 10:00PM
Saturday: 10:00AM - 5:00PM

Walk-In Support

Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed

 

Fall Semester 2022

From August 22nd to December 9th

Phone Support

Sunday: 2:00PM - 11:00PM
Monday through Friday: 7:00AM - 12:00AM
Saturday: 10:00AM - 5:00PM

Walk-In Support

Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed

 

Location

421 Classroom Building

 

Available to

Students and Employees

 

Forms

 

Remote Assistance

For additional information on Remote Assistance click here.

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