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Helpdesk

The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.

The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, the Online Classroom, set up on email on a cell phone, to name a few.

The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.

ID Card Production

 The IT Helpdesk houses the OSU-Stillwater ID Card Production office.

example id card

Hours

The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, etc. depending on availability.

Day After Thanksgiving

11-29-2019

Phone Support: 12:00 PM - 6:00 PM Friday
Walk-In Support: Closed

Fall Semester 2019

8-11-2019 to 11-27-2019 and 11-30-2019 to 12-14-2019

Phone Support: 7:00 AM - 12:00 AM Monday - Friday
Walk-In Support: 8:00 AM - 5:00 PM Monday - Friday
Phone Support: 10:00 AM - 5:00 PM Saturday
Phone Support: 2:00 PM - 11:00 PM Sunday

Winter Break 2019 into 2020

12-15-2019 to 12-22-2019 and 1-02-2020 to 1-04-2020
Phone Support: 8:00 AM - 9:00 PM Monday - Friday
Walk-In Support: 8:00 AM - 5:00 PM Monday - Friday
Phone Support: 10:00 AM - 5:00 PM Saturday
Phone Support: 2:00 PM - 9:00 PM Sunday

Spring Semester 2020

1-05-2020 to 1-19-2020 and 1-21-2020 to 3-14-2020 and 3-22-2020 to 5-09-2020
Phone Support: 7:00 AM - 12:00 AM Monday - Friday
Walk-In Support: 8:00 AM - 5:00 PM Monday - Friday
Phone Support: 10:00 AM - 5:00 PM Saturday
Phone Support: 2:00 PM - 11:00 PM Sunday

Spring Break 2020

03-15-2020 to 03-21-2020
Phone Support; 8:00 AM - 6:00 PM Monday - Friday
Walk-In Support: 8:00 AM - 5:00 PM Monday - Friday
Phone Support: 10:00 AM - 5:00 PM Saturday
Walk-In Support; 2:00 PM - 11:00 PM Sunday

Location

421 Classroom Building

Available to

Students and Employees

Forms

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