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Helpdesk

The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.

 

The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.

The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.

ID Card Production

 The IT Helpdesk houses the OSU-Stillwater ID Card Production office.

example id card

Hours

The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when campus is closed.

Fall Semester 2020

From August 9, 2020 to December 12, 2020:

Phone Support

Sunday 2:00 PM - 11:00 PM
Monday through Friday 7:00 AM - 12:00 AM
Saturday: 10:00 AM - 5:00 PM

Walk-In Support

Sunday: Closed
Monday through Friday: 8:00 AM - 5:00 PM
Saturday: Closed

 

Winter Break

From December 13th 2020 to December 23, 2020 and January 2nd 2021 to January 16th 2021

Phone Support

Sunday: 2:00 PM - 9:00 PM
Monday through Friday: 8:00 AM - 9:00 PM
Saturday: 10:00 AM - 5:00 PM

Walk-In Support

Sunday: Closed
Monday through Friday: 8:00 AM - 5:00 PM
Saturday: Closed

 

Special Winter Break Hours

December 24th 2020 to January 1st 2021

Phone Support

Thursday 24th through Sunday 27th: Closed
Monday 28th through Wednesday 29th: 12:00 PM - 6:00 PM
Thursday 30th and Friday 1st: Closed

Walk-In Support

Thursday 24th through Friday 1st: Closed

 

Martin Luther King Jr. Holiday

January 18th 2021

Phone Support

Monday: 12:00PM - 10:00PM

Walk-In Support

Monday: Closed

 

Spring Semester 2021

From January 17, 2021 to May 8, 2021

Phone Support

Sunday: 2:00 PM - 11:00 PM
Monday through Friday: 7:00AM - 12:00AM
Saturday: 10:00AM - 5:00PM

Walk-In Support

Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed

Location

421 Classroom Building

Available to

Students and Employees

Forms

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