Helpdesk
The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.
The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.
The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.
ID Card Production
The IT Helpdesk houses the OSU-Stillwater ID Card Production office.
Hours
The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when
campus is closed.
Independence Day
July 4th
The IT Helpdesk will be closed on July 4th in observation of the Independence Day holiday.
Summer 2022
From May 9th to August 19th
Phone Support
Sunday: 2:00PM - 10:00PM
Monday through Friday: 7:00AM - 10:00PM
Saturday: 10:00AM - 5:00PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed
Fall Semester 2022
From August 22nd to December 9th
Phone Support
Sunday: 2:00PM - 11:00PM
Monday through Friday: 7:00AM - 12:00AM
Saturday: 10:00AM - 5:00PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed
Location
Available to
Students and Employees
Forms
-
Identity Verification (pdf) - Do not use unless instructed.
Remote Assistance
For additional information on Remote Assistance click here.