Helpdesk
The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.
The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.
The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.
ID Card Production
The IT Helpdesk houses the OSU-Stillwater ID Card Production office.
Hours
The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when campus is closed.
Fall Semester 2020
From August 9, 2020 to December 12, 2020:
Phone Support
Sunday 2:00 PM - 11:00 PM
Monday through Friday 7:00 AM - 12:00 AM
Saturday: 10:00 AM - 5:00 PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Winter Break
From December 13th 2020 to December 23, 2020 and January 2nd 2021 to January 16th 2021
Phone Support
Sunday: 2:00 PM - 9:00 PM
Monday through Friday: 8:00 AM - 9:00 PM
Saturday: 10:00 AM - 5:00 PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Special Winter Break Hours
December 24th 2020 to January 1st 2021
Phone Support
Thursday 24th through Sunday 27th: Closed
Monday 28th through Wednesday 29th: 12:00 PM - 6:00 PM
Thursday 30th and Friday 1st: Closed
Walk-In Support
Thursday 24th through Friday 1st: Closed
Martin Luther King Jr. Holiday
January 18th 2021
Phone Support
Monday: 12:00PM - 10:00PM
Walk-In Support
Monday: Closed
Spring Semester 2021
From January 17, 2021 to May 8, 2021
Phone Support
Sunday: 2:00 PM - 11:00 PM
Monday through Friday: 7:00AM - 12:00AM
Saturday: 10:00AM - 5:00PM
Walk-In Support
Sunday: Closed
Monday through Friday: 8:00AM - 5:00PM
Saturday: Closed
Location
Available to
Students and Employees
Forms
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Identity Verification (pdf) - Do not use unless instructed.