The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, the Online Classroom, set up on email on a cell phone, to name a few.
The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.
The Helpdesk also creates and maintains the 4HELP.okstate.edu online knowledge resource web page.
Students, staff, and faculty can call during extended hours, or email the Helpdesk any time.
Phone: 405-744-HELP (4357)
Contact the Helpdesk to make an appointment with Deskside Support to get in-person assistance with complex computer issues.